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The constantly changing content and organization also reduces the reliability of interaction by significantly increasing the likelihood of making the wrong selection. In informal audience surveys of thousands of students, professionals, and business people over recent years, only a handful of regular Office users report finding the feature to be useful. The vast majority have turned it off, and not a few have reported trying unsuccessfully to stop the behavior. (The feature was not originally indexed as such within the help system, and the is not where most users expect it within the Tools | Options...

Benevolence, like predictability, is linked to user control, the perception that the system will respond as directed and desired, taking responsibility for doing what the user asks when asked. 5 The Process of Trust How is trust engendered or eroded? How do we, as users, come to trust or distrust the technology we use? For that matter, how do we, as colleagues, come to trust—or distrust—each other? Trust in tools or artifacts is not the same as trust in persons or institutions, but it does, to some large degree, emerge from the same foundations.

Transparency is very closely related to the widely accepted design principle of visibility [5, 12] which admonishes designers to make clear to users what options are available and what actions are possible as what are the results of their actions. 3 Competence Trust is affected by whether the other party possesses the competence or relevant capability to carry out their responsibilities in a relationship. In the context of information systems, competence means that the system is capable of doing what the user needs it to do, that it performs reliably and delivers accurate results.

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Airbus A320 SOP 09After Landing


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